Terms of Business

 1.0 Studio

1.1  offpaper is committed to providing the very best service, and will endeavour to answer the briefs provided based on industry knowledge, thorough research and logical development.

1.2  Our working hours are 9am - 5pm, Monday to Friday, except for holidays, Bank holidays or where otherwise stated.

1.3  Notice will be given if offpaper is expected to be unavailable for long periods during the agreed schedule of a project.

1.4  Where telephone numbers are provided, these are to be used within the hours of 9am - 5pm, Monday to Friday, except for holidays, Bank Holidays or where otherwise stated. Unless otherwise arranged, phone calls outside of normal hours will be dealt with at the next available opportunity.

2.0 communication

2.1  The majority of the designer/client communication is email-based, where all parties must keep track of correspondence. This enables both parties to be able to look back over emails for clarification if needed.

2.2  All quotations are provided in writing and will be sent via email before the commencement of a project. 

2.3  Changes to designs must be communicated via email so as to keep track of the project development, and for us to have the ability to refer back to the amendments when required.

2.4  We endeavour to inform clients of all team absences and holidays where required.

3.0 quotations

3.1  Projects will be only be commenced once a quotation has been discussed and accepted, and a deposit paid. 

3.2  All discussions and negotiations must happen before the quotation has been agreed, unless the project requires new quotations or additional costs to be added at a later stage.

3.3  Accepting the quotation is confirmation of your commitment to the project, with the deposit to be paid in full. Cancellation after this stage may result in additional costs for time spent by offpaper or any third parties.

3.4  Our quotations are valid for 30 days. If the quotation has not been agreed in this timeframe, it may be subject to be re-quoted.

3.5  Any work required that has not been outlined in the approved quotation will incur additional costs.  These will be discussed in writing before commencing with the extra work.

3.6  All costs will be recorded and made clear to the client in writing before proceeding.

3.7  Additional costs may include, but are not limited to:

• Purchasing stock imagery from stock libraries

• Purchasing fonts for the project

• Outsourcing any third parties, such as illustrators, web developers, animators, photographers, or any third parties that have been requested to fulfil the needs of the project

• Website hosting and domain names

• Any items required for printing, finishing and delivery.

3.8  Estimated timetables will be provided during the quotation process to outline the work and time required for each stage.

4.0 invoicing

4.1  The following constitutes as as agreement to commencing a project:

• Signed agreement to work with offpaper

• Submission of a design brief

• Payment of a 50% deposit

4.2  Once the above has been provided and discussed, only then will the work commence.

4.3  The client agrees to pay:

• 50% deposit of the quoted amount in order to start the project

• The remaining 50% is due once the project has been signed off by the client, or before files are uploaded online, supplied to the client or sent to the printers.

4.4  offpaper Design Studio endeavour to go above and beyond for their client at all times, however if in the event a client changes their mind, or no longer wants to continue, it will incur a cancellation fee. The cancellation fee is to cover the time that has already been spent on the client, including any work that may have been undertaken.

4.5  Once the quotation has been agreed, an invoice will be created and sent to the client. Once payment of the deposit has been made, the work will commence.

4.6  If extra work is required which incur additional costs (as outlined in 3.7) offpaper will inform the client and the costs will be added to the invoice once agreed.

4.7  Payments must be made within 30 days of the invoice date. Late payments will be subject to a 5% fee on the remaining balance, which will be added to the total sum once the 30 days has passed. This will subsequently be added for every 7 day period that goes unpaid thereafter.

5.0 scheduling

5.1  offpaper requires reasonable time to complete the work requested by the client, which will be discussed at the beginning of each project. 

5.2  An estimated timetable will be presented to the client during the quotation process, as outlined in 3.8.

5.3  If timings need to be adjusted for any reason, offpaper will inform the client in writing within reasonable time,

5.4  offpaper makes every effort to achieve the agreed delivery dates and cannot accept liability of be held financially responsible for any deadlines missed resulting from extenuating circumstances:

• Content supplied to offpaper after the agreed times

• Other parties that are unable to fulfil their agreed delivery times

• Act of God or any extraordinary incidents beyond the control of offpaper, including fire, droughts or floods

• Sickness or personal injury

• War or acts of terrorism

• Theft, damage or loss of equipment, documents or any items that are required to fulfil the expectations of the project

• Legislation

• Failure of power supply

• Strike action taken by persons, parties and services required to complete the work

• Epidemics or pandemics, for example: the recent COVID-19 pandemic

6.0 Intellectual Property

6.1  All work, both physical, digital and intellectual is the property of offpaper until the final payment has been received.  Only then will the ownership be handed over.

6.2  If final payment is not made, or the project has been cancelled before completion and full payment, designs will remain the property of offpaper, who reserve the right to reuse or amend any ideas.

6.3  Once the project is signed off and paid in full, the high resolution files will be provided to the client. If the client requires these files for transfer to another designer, they will be subject to a separate quotation or a ‘design release’ charge.

6.4  If a choice of designs are provided and one is chosen for your project, only that solution will be deemed to be supplied by us as fulfilling the contract. 

6.5  Any unused designs will remain the property of offpaper, unless specifically agreed in writing. 

6.6  offpaper will always endeavour to create original work will not accept liability for any alleged claim of unintentional similarities between the work undertaken and third party property.

6.7  offpaper cannot guarantee exclusivity for any strategy, design or concept provided to the client.  

6.8  offpaper reserves the right to use any concepts and designs for the purposes of marketing activities, both online and offline, unless otherwise agreed with the client.

6.9  It is not permitted for any person to copy, use or reproduce any work or content created by offpaper, including content from this website or any form of correspondence with offpaper, without the written content of offpaper.

7.0 cancellations

7.1  offpaper will endeavour to create the best possible work for the client in any given project. Due to the varying nature of creative work and timescales, the output can vary. By agreeing to work with offpaper, the client understands the skills and work ethic that offpaper provides. If the client is unsatisfied with the work produced under this agreement, offpaper will attempt to reach a favoured solution for all parties.

7.2  offpaper reserves the right to request payment for the time spent on the project up until cancellation and are non-refundable. Records of time are kept for each project undertaken.

8.0 Disputes

8.1  If the client has any disputes before, during or after a project, they are advised to contact offpaper in writing via email to ensure any issues are resolved efficiently and in an appropriate manner.

8.2  Any claims that are made against offpaper are limited to the amount of the total payment made to offpaper by the client.

9.0 General

9.1  offpaper will take appropriate care to ensure the security and safety of any physical and/or intellectual property belonging to the client. offpaper also puts emphasis on the care and consideration for the mental and physical wellbeing of any persons in work undertaken.

9.2  offpaper will not accept liability for any of the following:

• Any errors or issues with content and imagery supplied to offpaper by the client

• Spelling or grammatical errors in content that has been supplied to offpaper by the client

• Theft, damage or loss of any information or physical items belonging to the client, or any persons involved in, or resulting from, work undertaken by offpaper

• Any damages to physical work with third party couriers

• Downtime of any web hosting providers the client is signed up to

• A breach in online security on any of the web hosting providers

9.3  Once final proofs have been signed off in writing by the client, offpaper cannot be held responsible financially or otherwise for any errors relating to the end product.

9.4  Any changes that are required after the final sign-off may incur extra costs. These will be discussed and outlined in writing with the client before proceeding.

10.0 legal

10.1  This agreement indemnifies offpaper in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any proprietary or personal rights contained in any material published (both online and offline) for the client. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

10.2  offpaper reserves the right to change the Terms and Conditions at any time, without prior notice given.

10.3  These terms and conditions, and use of this website, shall be governed by and construed in accordance with the law of England.

Last updated - August 2023